Privacy Policy - TheBridge2Hope

Privacy Policy

TheBridge2Hope – Privacy Notice

INTRODUCTION

Thank you for taking the time to read our privacy notice.

We are TheBridge2Hope (a registered foundation). Our purpose is to serve as an anchor for victims of human trafficking. Your support (including by fundraising, donating and taking part in our campaigns or events) enables us to work toward achieving our purpose. When you support us and we engage with you, we will often receive your personal information (for example, your name, address and email address).

We recognize the trust you place in us when you share your personal information with us.

We are committed to operating with openness, honesty, and transparency.

In this notice, we provide you with details of the personal information we collect when we engage with you, how we will use and look after your personal information, your privacy rights and how the law protects you.

IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

In this privacy notice, we provide you with information on how we collect and use (process) your personal information. 

Please note that we may use additional privacy notices to supplement this notice (for example, if you subscribe to TheBridge2Hope newsletter). We will always bring any additional privacy notice to your attention. 

WHO WE ARE

TheBridge2Hope is a registered foundation in the Netherlands. 

We are responsible for looking after your personal information.

Our Head of Marketing is responsible for any questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your rights, please contact our Head of Marketing using the contact details set out below.

CONTACT DETAILS

Our full details if you wish to contact us are:

Full name of legal entity: TheBridge2Hope

Name or Title: Head of Marketing

Email address: marketing@thebridge2hope.org

LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

The General Data Protection Regulation (“GDPR”) lays down rules relating to the protection of natural persons with regard to the processing of personal data and rules relating to the free movement of personal data. This Regulation protects fundamental rights and freedoms of natural persons and in particular their right to the protection of personal data.

The GDPR applies to ‘personal data’, meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. 

RIGHT TO COMPLAIN

You have the right to make a complaint or raise any concerns you have that relate to our approach to your personal information to the Dutch Data Protection Authority (Dutch DPA — the Dutch DPA is the Dutch regulatory authority for data protection issues (https://autoriteitpersoonsgegevens.nl/en)).

We would appreciate it if you could please let us know if you contact the Dutch DPA. If you feel able to contact us before you contact the Dutch DPA, we will take your concerns seriously and we promise to work with you to resolve any issues that you have (noting that we will tell you if you should refer the issue to the Dutch DPA and that we may also need to tell the Dutch DPA). 

CHANGES TO THE PRIVACY NOTICE

This privacy notice was last updated on 5 April 2019. 

Please note that we may update this privacy notice from time to time and will publish any update on our websites. If we make significant changes to this notice, we will directly inform you of these changes where reasonably practicable (for example, if we have your email address, we will email you).

PLEASE INFORM US OF CHANGES TO YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and current. Please Contact Us to provide an update if your personal information changes.

THE TYPES OF PERSONAL INFORMATION WE COLLECT ABOUT YOU

Personal information is any information relating to an identified or identifiable individual. We may collect, use, store, and transfer different kinds of personal information about you when we engage with you, including:

  • Identity information including your name, gender, date of birth, username, and social media ID’s or similar identifiers.
  • Contact information including your billing address, delivery address, email address, and telephone numbers. 
  • Donation/Transaction information including donations you have made and payments to and from you (including bank and credit card information).
  • Technical information including your internet protocol (IP) address, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    • Due to the use of Bluehost as our platform for the webpage, Bluehost is able to access personal data that we may have collected. However, this data will not be used by Bluehost; it is just stored on Bluehost.
  • Usage information including information about how you use our website. 
  • Marketing and Communications information including your preferences for receiving marketing from us and our third parties and your communication preferences.

Where we refer to personal information in this notice, it might include any/all of the above. 

We also collect, use and share aggregated information. This includes statistical or demographic data. Aggregated information may be derived from your personal information but is not usually considered personal information as this data does not directly or indirectly reveal your identity. For example, we may aggregate usage information to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated information with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice. 

We do not generally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, 

information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. There may be occasions where we collect a limited amount of health information (for example, if you take part in any event which requires physical activity, we may ask for certain medical information to ensure you are able to safely participate in the event). We will only collect such health information where we have your explicit consent. 

HOW WE COLLECT YOUR PERSONAL INFORMATION?

We collect personal information in the following ways:

  • Directly from you – this includes where you donate or fundraise, sign up to one of our events, and communicate with us. 
  • Indirectly from third parties, this includes information you have shared with third parties fundraising sites (for example, Patreon). These sites may pass your data to us where you have indicated that you wish to support us.
  • Social media – we may receive information through your use of social media (for example, Facebook, Instagram, and YouTube) depending on your settings or the privacy policy of these social media sites. Please refer to the privacy policies that these sites use for details of how to change your settings.
  • To Build Our Understanding we may receive information from reputable public sources (for example, from newspapers or postings on LinkedIn), as well as information from third-party organizations we engage to help us understand individuals preferences and potential to provide us with donations.
  • Cookies (and automated technologies or interactions) – we may automatically collect technical information about your equipment, browsing actions and patterns. We collect this personal information by using cookies, server logs, and other similar technologies. Please see below for more information on cookies.
  • Third parties We may receive personal information about you from various third parties including technical data from analytics partners like Google, from advertising networks, from search engine providers, from technical, payment and delivery service providers, and lifestyle and demographic insight data from third-party segmentation/marketing partners. 

Third Party Websites – When you use our websites or otherwise engage with us, you may receive links to third – party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. 

When you leave our website, we would please encourage you to read the privacy notice of every website you visit as that will govern how that website will process your personal information.

HOW WE USE YOUR PERSONAL INFORMATION

We will not sell your personal information (and we also do not buy personal information). We only wish to contact you in a way that is consistent with our relationship (how you would expect to be contacted and with materials, you would expect to receive from us).

Our communications may include information about our objective and activities, the projects we fund and the impact of your support as well as requests for donations, fundraising or other support. We will use your personal information to tailor and target our communications to you. 

We will use your personal information: 

  • To send you marketing emails or SMS texts where we have your consent.
  • To contact you by phone. 
  • To send you marketing and fundraising communications by post (or to otherwise engage with you) based on our legitimate interests (or those of a third party). For more information on this, please see “Legitimate Interests” below.
  • So that we can fundraise effectively and efficiently (for example, by analyzing and segmenting our supporters by location, demographics, previous donations or previous activities and to identify your interests and motivations and the level of support you may potentially be able to give to us). 
  • For research and analysis purposes – this may include inviting you to participate in surveys or research or analyzing usage data from our website to improve our content or user experience.
  • For our charitable purposes (for example, where we tell stories to explain our objectives and the work we do). 
  • For the provision of services or “administration” – this may include:
    • Dealing with donations, including communications to confirm and say thank you, or for other administrative reasons relating to your donation.
    • Dealing with any transaction you enter into with us and for us to fulfill any contract with you (for example, where you purchase from our websites).
    • Managing our events.
    • Dealing with entries into competitions and prize draws and any applicable prizes.
    • Preparing reports about our work, services, and events.
    • When you contact us (for example, to ask questions).
    • If you provide any content to us.
    • Administer our websites, monitoring website use (to enable us to improve user experience). 
    • Responding to your inquiries, contacts or requests about your personal information.
    • Notifying you about changes or updates to the website or our services.
    • Display content in a device appropriate way (for example, if you are using a mobile).
    • For internal record keeping (we will keep a record of our relationship).
    • Carrying out fraud prevention (and money laundering checks), undertaking credit risk activities and in relation to legal claims we take or defend.
    • Managing the page you have set up to support your donations to us (your Giving Page) or any other accounts you hold with us. If you have already provided us with your personal details to take part in our campaigns (for example, when setting up a Giving Page, or donating to us through Patreon), and you indicate you want to take part in another campaign (for example, by entering an event or setting up a new fundraising page) we will use the details you gave us previously to save you having to give them to us again.
    • In relation to our grants (including in relation to grant applications and to contact the projects we work with).
    • To safeguard those who work for or with us (or we otherwise engage with). 
    • To process and administer your application for a job (or to volunteer).

BUILDING OUR UNDERSTANDING 

We will build our understanding of you, including by using profiling and screening techniques so that we understand your background, interests, motivations and your potential to make donations. We will use your information, information from reputable public sources (for example, newspapers, LinkedIn and Companies House) and from third parties we engage (who provide a service to better understand individual’s preferences and potential to donate). We build our understanding to enable us to tailor and target our communication and engagement with you to ensure that: 

    We are providing you with the best and most relevant experience

  • We make the best use of our resource (and do not waste resource by directing our engagement activities to those who do not wish to be so engaged).

If you do not wish for us to build our understanding of you in this way, please Contact Us to let us know.

LEGITIMATE INTERESTS

When we us our legitimate interests as the legal basis for processing your personal information, we will consider and balance any potential impact on you and your rights before we process your personal information. We will only then proceed where we believe our interests are not overridden by the impact on you. Our legitimate interests include the interest of our organization in conducting and managing our operations to enable us to give you the best and most secure experience. Specific examples of this include:

  • Sending you information and marketing materials to your postal address
  • Analysis and profiling of our supporters
  • Using third party sources to keep your postal address up to date
  • Use of personal information to monitor the use of our website (and apps) for technical purposes

WE RESPECT YOUR PREFERENCES

If you would like us to:

  • Stop using your personal information for any of the purposes set out above and/or
  • Stop sending you marketing materials or other communication

Please Contact Us at any time and we will update our records to reflect your preferences.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Please see our Cookies Policy for more details.

CHANGE OF PURPOSE

We will only use your personal information for the purposes for which we collected it, unless we reasonably reconsider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact Us.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL INFORMATION

We may share your personal information with the following third parties set out below:

Third Party Description
Patreon We use Patreon to collect donations with. When donations are collected, we are made aware of who donated the money so that we can make sure that those that have been awarded something can receive their award. We do not use the personal data from Patreon accounts for anything else.
PayPal We use PayPal as a form of donation collection. Money is transferred through PayPal to The Bridge2Hope account. After a transfer is completed, the personal information on the account is not used for anything else.
Mailchimp We make use of a service called Mailchimp. Mailchimp is used to send out newsletters and, therefore, stores our information used to send out the newsletter to those who have subscribed to it. The use of Mailchimp is to make it easier for us to share information and events with those that would like to stay informed. 
Bluehost Bluehost is a web hosting company. The Bridge2Hope webpage is hosted by Bluehost and, therefore, stores its information through Bluehost. This means that Bluehost will not make use of the information that it stores for The Bridge2Hope. It is only there to provide a platform for the webpage.
Google Ad Grants Google Ad Grants is an aspect of google that distributes free in-kind advertising to select nonprofit organizations. The Bridge2Hope has been selected by Google Ad Grants and, therefore, makes use of its services. This service will not include using any personal data that we have collected. The ads placed will be specific to The Bridge2Hope and its members. 

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your persona information for specified purposes and in accordance with our instructions. Some of our 

partners run their operations outside of the EEA (European Economic Area) and this may include countries who have different data protection laws. We will always take steps to make sure appropriate protections are in place (in accordance with Dutch data protection law) and that information is safeguarded.

NO FEE REQUIRED

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). 

DATA SECURITY

We have put in place appropriate security measures to prevent your personal 

information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal 

information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION – HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and to enable us to continue to tell our story (which will include reference to archive material).

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

At the end of an agreed retention period, your information will either be securely and confidentially destroyed or anonymized. Anonymization is the process of either encrypting or removing personal information from data sets, so that it is not possible to identify individuals from the data.

YOUR RIGHTS TO YOUR PERSONAL INFORMATION

Under certain circumstances, you have rights under data protection laws in relation to your personal information:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information in certain circumstances e.g. where it is no longer necessary for us to retain it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to the processing of your personal information where we are relying on the legitimate interest basis (or those of a third party) or where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal information which override your rights and freedoms.
  • Request restriction of processing of your personal information in certain circumstances. 
  • Request the portability of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please Contact Us.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.